NEED HELP? How do I request an account password?
If we have your email address stored in our records, simply select 'New Customer, Please click here to register' button from the login page, select 'Resend Customer ID and Password', enter your ten digit Loan Number and enter the suffix which can be found on any correspondence we have sent you. Alternatively if we don't have your email stored please call our UK Contact Centre on 0333 321 8566 and Ireland Contact Centre on 01 862 2560 to retrieve your customer ID and password. Our opening hours are between 09:00 and 17:30, Monday to Friday. Where can I find my registration details?
You can find your registration details in your welcome pack that we've sent you. Alternatively, if you've provided an email address to us, they've been emailed to that email address. If you're unable to find these, please click the button labelled "Resend Customer ID and Password" to have your details resent automatically. Why do I need to authorise my account?
As part of our commitment to improving our customer service and helping the environment our secure online account will allow you to review your documentation as well as check your payment amount and schedule. Also, you can update your personal details including address and bank account details easily at your convenience.
NEED HELP? Why am I being asked to enter my bank account and sort code?
For security reasons and your protection we need to identify you. We do this by checking what you enter against the unique bank account number and sort code that you have already supplied to us to pay for your insurance premium. What if I don't know my bank account and sort code?
We are unable to proceed with activating your account without this information. Please use the bank account and sort code details that you use to pay for your insurance premium.